What is Dynamics 365?

Dynamics 365 is the only cloud-primarily based solution that gives all that you just need for CRM and ERP, in one place. It was constructed by Microsoft for optimum flexibility and extensibility. It basically unifies these capabilities into applications that work seamlessly collectively throughout:


Beforehand known as Microsoft Dynamics AX, the operations module contains all of the financials and operations functionality of Dynamics AX.


This is the core functionality of Dynamics CRM; with all of the lead administration and sales process functionality you possibly can ever want as a salesperson.


At launch, Microsoft introduced a partnership with Adobe for the advertising and marketing portion of Dynamics 365; given their discontinuation of Microsoft Dynamics Marketing.

Customer Service:

The Customer Service module integrates CRM functionality, new functionality, current Parature functionality, and more Microsoft partnerships.

Project Service:

For project-based mostly businesses, the Project Service module permits for the estimation and scheduling of projects in Dynamics 365. Great for professional providers organizations! This module was previously available as a Dynamics CRM extension.

Subject Service:

For companies with discipline agents or workers, this further module leverages the mobility of the Microsoft cloud and delivers additional options these organizations will discover handy. This module was additionally previously available as a Dynamics CRM extension.

Why does a company want Dynamics 365?

10 advantages for your firm:

1. Begin with what you want and add apps as your needs change

Dynamics 365 is constructed to be simple. Use individual apps that work both on their own or together — so you’ll be able to create the answer that fits your needs. When your state of affairs adjustments and new needs are wanted, you discover the applications that provide help to grow.

2. Perceive your customers in a totally new way

Dynamics 365 brings together any sort of buyer data so you get the complete picture of the customers. You should utilize pre-constructed KPIs to really perceive the client journey with real-time updates. You get the ability to personalize the shopper experience and to easily measure and track the health of buyer relationships.

3. Flexibility

Having a monthly operational price and a subscription mannequin is much more flexible than having capital costs. It has the potential to be less expensive as you only buy what you need. Additionally, Dynamics 365 eliminates the necessity to handle your own data heart and servers, which can lead to significant savings.

4. Simplicity

Dynamics 365 is based on buy subscriptions by role. You only have to subscribe folks to the work they really do and never purchase a single giant license covering all roles.

5. Ease of Use

Dynamics 365 is predicated on Microsoft’s new app market, AppSource, where you possibly can simply search and discover the apps that you simply and your company need. This makes the solution simple to grasp and use. When your wants change, you can easily seek for an app that may assist you.

6. Scalability

Dynamics 365 comes with a monthly subscription, supplying you with the ability to scale up and down when your wants change, for example in relation to Christmas or vacations. Only pay for what you need, while you need it.

7. Agility

Dynamics 365 will remodel the best way you manage buyer data and daily situations. You may dissolve barriers between crucial enterprise platforms and make your data begin working together. Core to this idea is the Microsoft Frequent Data Mannequin that could be a shared enterprise database. It is the glue that connects all data and processes together, so you possibly can say good bye to silos of information.

8. Improve productivity

Dynamics 365 makes workers more productive, because they have access to each the insights they should make the most effective selections and the instruments they should do their work. By combining ERP, CRM, Office, and additional apps into one, cloud-based mostly expertise on a standard data model, you might have a individuals-centric platform that makes employees daily work easier.

9. Intelligent

Dynamics 365 offers you access to Real-Time Insights with Built-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Studying are all natively embedded, so you might have access to predictive insights, prescriptive advice and actionable next steps.

10. Safe

Dynamics 365 is a cloud-primarily based resolution that features strong safety and access controls for apps and data which might be built into the cloud providers, together with the physical datacentre, network connectivity, service hosting platform, and user and administrator access.

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